We advise, train and assist our clients in all matters that relate to Quality Management.  We help them to design, implement, operate, audit and improve their Quality Systems...

We may help you shape, formulate and implement your organization's quality improvement project.  Whichever your quality project, we will ensure that the tasks are clearly defined, assigned and understood; that work proceeds smoothly and on schedule; and that the end results meet your expectations.

If you are not quite sure how well your company is doing in quality management, we will assess your organisation's quality practices by performing a quality diagnostic.  By identifying your strengths and weaknesses, we are able to make informed recommendations for improving quality control or quality assurance.

A quality diagnostic is a first step on the way to quality management... 

An external, impartial glance at how the Quality System works in your organization or in your project may be quite revealing...

You may wish to call us to perform a series of formal quality audits.  We will help you to establish and carry out an audit programme that meets the requirements of your certification or accreditation and that elicits useful information.  Our consultants can either conduct the audits, or teach your own staff all about auditing so that they can perform as internal auditors after a suitable coaching period.

QUALITY MANAGEMENT TRAINING
 

You may need to raise awareness in your personnel about quality management practices or convince your project team to better comply with the agreed procedures.  

To help you overcome such knowledge gaps, we have a range of courses on quality management and develop ad-hoc course material when requested.  Our many years of experience as teachers and trainers are an asset when it comes to explaining all facets of ISO 9000, ISO 17025 and similar Quality Management Standards. 

[Find more details here...] 

Surveys help understand how your personnel and your customers perceive the quality of the products and of the services that your organization delivers... Survey results yield a final verdict of the Quality Policy and the commitment of an organization to Quality.  We design and conduct:

• external surveys for assessing client satisfaction, and 

• internal surveys that measure how the personnel rate their Quality System and their own Quality performance. 

In practice, we do: planning the survey, preparing questionnaires, mailing, collection, evaluation of answers, reporting, presentation of results.