HOW WE WORK
We are close to our clients, we listen to them, we
care about their problems. OSC strives to satisfy each client by
delivering tangible results and working solutions. Our methodologies
are based on hands-on experience and high professional standards. Most
of our assignments are planned and conducted as stand-alone
projects, on the basis of clearly documented customer requirements
and in compliance with an agreed, detailed workplan. Each
assignment is run in controlled phases; the tasks performed yield
deliverables that are readily usable by the client. We provide the
service or the product when and where it is most useful to the client.
For all projects -- small or large, simple or
complex -- we develop specific project quality plans and quality
management instruments such as the project's quality procedures,
quality record collection forms and, if need be, custom management
software that facilitate the collection of quality records and the
analysis and interpretation of quality-related data.
All our assignments make ample room for
communication. We place a lot of attention on the quality of our
training material and on the contents of our regular reports to
management. We want to keep the clients
abreast of work progress; we alert them immediately if a problem
develops and attempt to seek the solution that meets their best
interests. At all stages, we strive to raise awareness about quality
management and to improve the flow and use of
quality management information. We
believe that well-conducted quality management projects always
result in improved communication between all participants.
We foster long-term relationships with our
Our approach is to collaborate closely with each client, at all
hierarchical levels, in an open-minded and constructive
manner. At all stages, we aim at delivering services and
products that match the company's expectations. Our
professional attitude is based on objectivity, independence and
strict ethics. Our values are customer
satisfaction, ethics, professionalism and innovation.
At OSC, we attempt to live by the Quality Standards
that we advocate.